Our English speaking tour guides are above college graduates who majored in foreign languages and have passed the nationwide examination for qualified tour guides once a year, only those who pass the examination will be certificated by the national tourism administration and be able to work in this field.
Our guides are friendly, knowledgeable and experienced; they are the experts in communicating with people and organizing your tour well by dealing with all the unexpected situations and difficulties.
We use only modern private air-conditioned deluxe cars/sedans, business vans and small buses on all tours. The comfort and safety of our clients is one of utmost concerns so we ensure that all of the vehicles that we use are well maintained and always very clean.
1) Our local tour operators in each city and your travel consultant will pay more attention to each group's tour quality when our clients enter into China. There is also listed contact phone numbers of the local managers and your travel consultant in the confirmation letter, so you are welcome to contact them directly if there are any problems during the tour.
2) We will provide you a brochure of China when you arrive at the airport on your first day. You can write down your everyday’s feedback, including our guides’ services, and then send us these feedbacks via e-mail when you back home. We know our guides services from your real feedback and know how we can improve our services in the future.
3) There are strict regulations in our company to reduce the guide's complaint rate. We value every client as our VIP and try our utmost to provide them with memorable and valuable tours. When any unhappy facts from our guide happened, we will compensate them until they say they can accept our apology. No matter what happens we will stand out and admit. Therefore, our guide’s job is guaranteed by us in every aspect.