A Terrific 18 days' Travel in China

Hello Jack,

Well, we are back in the USA after our wonderful trip to China. I wanted to write to commend you on your excellent service during our trip. You were very prompt and accommodating when I was shopping for a tour company. Your quick and professional emails gave me confidence to choose your company to handle our trip. All of our guides and drivers were very friendly and professional and they all did a great job of taking care of my family in each city. Nancy in Beijing was very skilled and we enjoyed traveling with her. When our unfortunate H1N1 government quarantine happened, Nancy showed real concern. When we were released, she picked us up with a bottle of wine to celebrate our renewed freedom.

Speaking of the quarantine, I would like to really thank and commend you for your great service in re-booking our whole trip. I don't know what I would have done if I hadn't had your help. You were able to move all our flights, hotels and guides back by 5 days to make it possible for us to complete our entire original itinerary even after this huge problem. I have to say I was so glad I had you on my side during that difficult time.

Our guide Tony in X'ian was also very good. We really liked him and the driver and they were both again, very professional. Dorgee in Lhasa was very kind and also a pleasant guide to travel with. His gentle nature and quiet style made him fun to be with. Danny our guide in Shanghai was cool and kind of cosmopolitan, like Shanghai. He was very willing to take us anywhere we needed to go and we enjoyed the stories he told as we toured in Suzhou.

Libby in Huangshan, was probably our favorite over all as she really gave her all. Staying with us and leading us on the trails in the yellow mountains was a real work out and she was more than up to the task. She was pleasant all the time, even when I was worn out from hiking. He was also very helpful when I decided to buy an antique statue. Not only did she help me negotiate the price but she has helped since I left by translating some communication from the seller. What a wonderful help she has been and her guiding was really exceptional as well. Overall she is a gem!

Finally Matthew in Hong Kong was really great as well. He was very professional and experienced and he was very nice to travel with as well.

You came through in Hong Kong as well when the hotel tried to deny us access to their pool without a significant extra charge. You managed to convince them to allow us to use the facilities which we enjoyed every day. It really made for a nice ending to our trip when our hero Jack came though again.

The bottom line is that I would recommend you and your service to anyone who wants a trouble free travel experience in China!

Thanks again for all your help, and of course I will recommend you any chance I get.

Mark Wright from America
(July 16th, 2009)