May 24th, 2017
Susan Su (Odyssey Travel Consultant) organized our personalized trip to China. Her service was excellent and cannot wait for the trip. Thank you Susan!
April 26th, 2017
Susan Su has been wonderful and has arranged our tailor made 15 day private China tour with the greatest of care and attention to detail. I would highly recommend her exceptional customer service skillls and will definately use Odyssey Tours again.
April 19th, 2017
We had not heard of Odyssey Tours before our trip to China.We had found them on the internet. We took a chance when booking with them but one that paid off. The service was very attentive from enquiring about the holiday package , to tailoring the package to our preferences, throughout the stay and until the end of our trip. Odyssey tours is eager to please and truly seem to care about their customers. Despite an unfortunate start to the trip with an unsuitable tour guide, Odyssey delivered for the remaining trip. Cindy in X’an and Tony in Beijing were so very good to us and very attentive. They had a very good command of English, were very knowledgeable and very patient with us tourists! Odyseey kept in touch during the whole tour to make sure we were satisfied and happy.....you don’t get this from many tour operators .We had a wonderful, once in a lifetime trip to China and thank Odyssey tours for making it special and as easy as possible. Exceptional customer service - we would happily recommend a private tour with them. Special thanks to Susan Wu at their headquarters for helping plan our journey and making sure we were happy throughout.
March 22nd, 2017
I am of to China for work and I am adding on a private tour for two weeks after. Myself and my boyfriend didn't want to go as part of a big group as our dates just did not fit , also we wanted to see more then the usual offering! I got in touch with Odyssey tours china after reading the reviews, and so far Susan Su has been amazing! We told her what we wanted and she was really quick to come back to us with a tailored itinerary that is very reasonable priced (better then the group tours!). Furthermore, she has arranged all the internal flights, trains, hotels, helped us with our visa and we have a tour guide at all our destinations. We changed things a few times, and each time she was happy to restructure the itinerary for us. We wanted a specific hotel in Beijing and she has arranged the tour guide to meet us there....Cant wait for the trip to begin now!! thank you Susan Su!
December 17th, 2016
We have not been on our trip yet but have booked to go in September 2017. Our email correspondence with the travel consultant Susan Su has been extremely constructive and efficient with all requests falling into place for us. Susan has been very friendly and helpful and we are looking forward to getting all our documentation and final arrangements.
December 10th, 2016
My wife and I reviewed several China tour providers before deciding to book our China vacation with Susan Su at China Odyssey Tours. We ended up booking a 30+ day custom itinerary with nine stops that we are looking forward to in 2017. It took us several weeks to get everything just right, but Susan remained patient and worked hard to make sure everything was just as we wanted.Our trip was a bit challenging to put together. Some of our tours were relatively standard tours that you would see in online itineraries, but in other places we had special things that we wanted to do. There was a similar issue with our lodging choices. Susan did a great job of understanding what we were looking for in a hotel and recommending appropriate hotels. We were happy with all of hotels Susan recommended, but in a couple of places we had specific hotels in mind and Susan did a great job of blending them together. After piecing together tours and lodging, we still had a challenge left to put the nine stops in order and connect them with flights. Our itinerary included activities that only occurred on certain days of the week. In other cases, we wanted to avoid certain popular tours on weekends (like the terracotta soldiers in Xian). On top of all this, flights between some of our nine stops were only available on certain days of the week, and a couple of stops had no interconnecting flights at all. It took a lot of fine-tuning to put the nine stops together in a sequence that used our time well and met all of our constraints. As I said, it took several weeks to get everything put together, but Susan Su was patient with us throughout the process and she was diligent in making sure that all the pieces fit together and all of the little annoying constraints didn’t trip us up.We haven’t taken the trip yet, but we are very happy with the itinerary. It contains all the things we initially wanted and several wonderful additions that we didn’t even know about when we started the process. We will post again after we take the trip, but we are confident that Susan has assembled the trip of a lifetime for us.
December 9th, 2016
We have just completed our itinerary and travel arrangements for a two week tour of central and southern Vietnam with a 3 night bonus on Dao Cau Island all with the great help of Susan Su who has been fantastic dealing with our changes in itinery and her advice along with the bookings of all travel, hotels and guides along the way.Would love to give you 5 stars for your assistance Su, but you will have to wait till after the holiday when we hope to give you 10!!!
December 7th, 2016
I have just finalised the booking process from the UK for a tour of China and Susan Su has helped me all the way. I compared prices with tours from UK based companies and finally settled on Odyssey because she was able to listen about my price concerns and tweek things to get me a better deal. This was all done by e-mail over a number of days as we have to account for the time differences, but I was very impressed and am now looking forward to my two week tour of China. I wil letl you know how I get on. Thanks to Susan Su.
December 7th, 2016
I've just booked a trip to China with Susan Su and she has been so amazing - so responsive and helpful! Can't wait for the trip!
December 6th, 2016
So far, so good. I am traveling to China in February. I have been really impressed so far with the helpfulness and quick response of Susan at Odyssey Tours. She has put together a great itinerary for us. I felt really comfortable going with this company due to all of the positive reviews on Trip Advisor. Can't wait to take the trip. Thanks in advance!
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