Clients:Ricky Barnes from:United States of America February 14th, 2017
We are in the beginning stages of planning a tour to China. We found Odyssey Tours through reviews on Trip Advisor and we were introduced to Mr. Reinself Wei via email. Mr Reinself Wei has been very helpful in planning our trip, and he has been excellent to communicate with. We are very happy with all the planning and and look forward to our trip.
Clients:Iram J. Leon from:United States of America February 13th, 2017
We had a very specific set of things we were trying to plan out. They both reflected that and recommended things where we came up with an excellent balance in my book.
Clients:Josephine Di Mento from:United States of America February 10th, 2017
I have been in contact with Reinself Wei to plan our very first trip to China. He has been extremely courteous and most accommodating. Another couple decided to join us and he included them without hesitation and with ease. So looking forward to this trip an to meeting him in Guilin.
Clients:Brandon Karam from:United States of America January 25th, 2017
We are using China Odyssey Tours to book our trip to China. We are working with Reinself Wei, and I cannot say enough nice things about him. He is SUPER helpful, very responsive, very polite, and accommodating. Of all of the tour companies that we reviewed, China Odyssey had the most reasonable prices AND the greatest flexibility to tailor your trip exactly how you want it. I can't tell you how many different tweaks and modifications that we made before finally arriving at our trip. Reinself was always positive and great at offering advice. I would without a doubt book through China Odyssey again.
Clients: hlk613 from:United States of America January 19th, 2017
After reading all the reviews for China Odyssey Tours, we booked a 20 day private tour of 6 cities (Beijing, Xian, Chengdu, Guilin, Hong Kong and Shanghai) through Odyssey. What attracted us to Odyssey was their flexibility as we wanted to use frequent flier mileage and hotel points to pay for some of the cost. Our tour coordinator, Mr. Reinself Wei made the planning process easy. After an exchange of several email messages we arrived at an itinerary that promised to be fabulous tour.
What distinguishes Odyssey is their concern for their clients. Meeting client expectations is not Odyssey's goal; exceeding expectations is what they strive to achieve and deliver. Our local guides Mr. Tony Sun in Beijing, Ms. Cindy Han in Xian, and Mr. Jim Xu in Chengdu are quite knowledgeable in the history and culture of their respective locales and of China as whole, thus providing the important context for the wondrous sites of China such as The Forbidden City, Temple of Heaven, Summer Palace, Great Wall, Terra Cotta Warriors, and the Panda Research Park. The guides enriched our understanding of these important sites. Moreover, we found each of our guides to be outgoing, friendly, personable as well as extremely considerate of our needs. For example, Tony our guide in Beijing altered our itinerary so that we could make a trip back to the airport to recover our luggage that was left off our flight and he managed to insert a visit to the Lamasery which was a special treat that was not on our original itinerary. Cindy our guide in Xian took us to a terrific restaurant for lunch so we could sample the tasty local noodle dishes and she rearranged the order of the two museums visits to better accommodate our revised flight schedule.
Finally, we cannot thank Jim and enough, our guide in Chengdu and his driver Mr. Wong. Upon leaving the Panda Research Center, my wife tripped and fell incurring a severe injury to her shoulder and arm. The injury required transport by ambulance to a hospital and X-rays and CT scans to diagnose a fractured bone near the shoulder. Jim and Mr. Wong felt personally responsible and they took charge of the situation and made sure the tests were performed and that we could meet with a orthopedic doctor. Jim arranged the payment to the hospital for all the services that in total came to about $165, a fraction of the cost as compared with US hospitals. Once my wife could be released, Jim and Mr. Wong brought us back to our hotel and saw to our comfort. Needless to say, this injury meant our tour was over and that we now needed to return home to the US. Again, Jim along with our tour coordinator, Reinself Wei provided all the assistance we required in cancelling the remainder of our tour arrangements and making new arrangements to get us home. We are truly indebted to them as we could not have returned without their assistance.
Although our tour was cut short by 50%, we feel we have made new long-term relationships with Reinself Wei at Odyssey and with the guides we met and came to befriend. We hope we will be able to resume our tour at later time in the near future.
Clients: yonght from:Malaysia January 8th, 2017
This was our first time that our family visited mainland China. We have chosen Odyssey Tour and the tour was organised by Reinself Wei who provided all the relevant information before our final booking. Everything was executed as per the agreed plan. All the tour guides and drivers were professional. Special mentioned should be given to our Tour Guide Ms Elllie Lu and our driver in Shanghai who went out of the way to give our family a good tour of Shanghai. Ellie also took good care of my mother. We would highly recommend Odyssey Tours for their good and professional services.
Clients:GandA_travelling from:Australia December 30th, 2016
This was our first trip to China and Odyssey tours made it so easy to simply be a tourist and enjoy the sights.
BEFORE THE TRIP.
We didn't want to be part of a big tour group so the idea of a private tour was extremely appealing. Our Odyssey contact was Renself Wei, He helped us put together a customised trip itinerary and was always there to help us with our queries via email or phone no matter how trivial our request was.
Our trip visited the cities of Beijing, Xiian, Guilin & Shanghai. All accommodation, entry tickets, transport,personal tour guide plus a driver were taken care of.
THE ACTUAL TRIP
Everything went super smooth and all of our guides and drivers were excellent. One of the benefits of having a private guide is literally that.The guide is for you and they take the daily hassle out of things. For example:
The guide will queue and get your tickets to whatever if they are needed whilst you can simply enjoy.
They meet you with a smile at the airport/railway station/ port or whatever and escort you to your hotel.
Will accompany you literally to the check-in counter of the airline to make sure your connecting flight goes smoothly. Even wait (if you want) until the last moment until you pass through the security screening before leaving you.
THE SMALL THINGS
Sometimes it is the small things that make the difference and in our case four things spring to mind.
Follow up call. After the first day of the trip, the company called us directly to ensure everything was going smoothly.
Cruise down the Lye river from Guilin to Yongshu: Despite the fact that lunch was provided on the cruise, Odyssey provided us with a “Western” chicken salad for lunch just in case we didn't eat the provided “Chinese” meal. In our case we ate both!!!
The Great Wall: Instead of visiting the closest site to Beijing, we visited the Mutianyu section which was further away and the time of day was taken into account by the guides experience to minimise crowds.
Leaving Shanghai airport.: My bag was flagged by security after it had past the check in desk and they wanted me to go into a private area to explain items they had detected. Once again, even though technically we were “off the books” now, our guide insisted in coming along and helping us out, which was invaluable when you don't speak the language.
EXTRA THINGS TO KEEP IN MIND
You do need to take into account that your guide and driver should be tipped for their services. This will be in addition to the cost of the trip.
I would not consider my partner and I to be demanding people. However, I would be confident that if we had any request our guides would try their best to accommodate it.
Would we use Odyssey tours again? Yep we definitely would and I'd love to have Renself Wei to assist us again.
Clients:Nicholas Chua from:Malaysia December 22nd, 2016
We went on a trip to Vietnam (Hanoi and Ha Long Bay) and Cambodia over the 2016 New Year period. All the itineraries were arranged by Reinself Wei and he excelled himself with suggestions and accomodate us with our change requirements promptly and efficiently. On the tours all our plannings exceed expectations with brillant local tour guides and drivers getting us the best seats or position for shows and photos opportunities .Will definitely use Reinself to coordinate our next trip.
Clients:Tayba Mo from:Kenya December 16th, 2016
My younger brother and I decided to visit China for 10 days. I came across several Tour Companies on the internet, so I decided to email a few. Reinself Wei, the travel consultant from Odyssey Tours, really impressed me. He was professional and helpful while he patiently custom tailored our trip. When we got to Guangzhou, he went above and beyond to make us feel at home. I was delighted when he called to check up on us, several times! Our tour guides in Guangzhou, Guilin and Shanghai (David, Frank and Avril) were fabulous and knowledgeable too! They made our tours fun! My favorite was Li River Cruise with David! I'd like to thank you all, especially Reinself, we wouldn't have had such an amazing trip if it wasn't for you! You have been a pleasure to communicate with and I will definitely be contacting you for our next trip!
Clients:Jerry Hartman from:United States of America December 15th, 2016
We inquired with 7 different China tour companies and selected Odyssey Tours.China Odyssey Tours consultant Mr. Reinself Wei has been the most responsive and thorough consultant I have ever encountered. He took our suggested itinerary and developed a tour that completely included all of the locations and sites we desired to visit. He also developed into the itinerary a flight from Beijing to Xian in the evening which allowed for maximum utilization of our time. All of the other tours we lost a day in transit to Xian. I had a need to talk personally with him...and he arranged a time and called me in the USA so we could conclude all of our trip plans. There has not been one item left as questionable in our trip. I must say that Reinself Wei has made us feel really comfortable in our visit to China. We sincerely cannot wait for this opportunity to unveil itself in 2017. If you want to visit China.... Mr Reinself Wei at China Odyssey is the person that you want to develop your plans! Period!! He in not only a great asset to his company but equally great to his fine Country!
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